ریفنڈ پالیسی

Azmeer (azmeer.store)

We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before placing an order.

1. Return Eligibility

  • Returns or exchanges are accepted within 3 days of the delivery date.
  • To be eligible, the item must be unused, unwashed, and in its original condition, with all original packaging and tags intact.
  • Unstitched fabric that has been cut, altered, or stitched cannot be returned or exchanged.
  • Items purchased on sale or with a discount code are final sale and not eligible for return, unless defective.

2. Non-Returnable Items

The following cannot be returned or exchanged:

  • Custom-stitched or made-to-order items
  • Items marked as "Final Sale" or "Clearance"
  • Items without original packaging or tags

3. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item:

  • Contact us on WhatsApp within 24 hours of delivery, along with clear photos/video of the product and packaging.
  • We will arrange a free replacement or full refund, including any delivery charges, once the issue is verified.

4. How to Request a Return or Exchange

  1. Message us on WhatsApp with your order number and reason for return.
  2. Our team will confirm eligibility and share pickup/drop-off instructions.
  3. Once we receive and inspect the item, we will process your refund or exchange.

5. Refunds

  • Approved refunds are processed within 5–7 business days after we receive and inspect the returned item.
  • Refunds are issued via the original payment method, or as store credit/bank transfer for Cash on Delivery (COD) orders.
  • Original delivery charges are non-refundable, unless the return is due to our error (wrong or defective item).

6. Exchanges

  • Exchanges are subject to stock availability.
  • If the desired size/color is unavailable, we will offer a refund or store credit instead.

7. Return Shipping Cost

  • For change-of-mind returns, the customer is responsible for return shipping costs.
  • For damaged, defective, or incorrect items, Azmeer covers the return shipping cost.

8. Contact Us

For any questions about returns or refunds, reach out to us on WhatsApp or through the contact details listed on our website.

Azmeer reserves the right to update this policy at any time. Changes will be posted on this page.